--- title: "3 Million Hits a Week: Designing LADWP's Website for LA | On-Demand Webinar | Hounder/Acquia" description: Watch a live conversation on what is takes to build a public utility platform that serves all of LA. Recoded on September 23, 2026 (Wednesday), 11AM PT. Brought to you by Hounder and Acquia. image: https://lp.hounder.co/hubfs/ladwp-webinar-social-1.jpg --- ![2024\_Hounder-Logo\_dark-blue\_type](https://lp.hounder.co/hs-fs/hubfs/2024_Hounder-Logo_dark-blue_type.png?width=159&height=75&name=2024_Hounder-Logo_dark-blue_type.png "2024_Hounder-Logo_dark-blue_type") # 3 Million Hits a Week: Designing LADWP's Website for All of Los Angeles ## Designing and building for one of the most complex public-facing user bases in the U.S. LADWP's website doesn't get to have an off day. It's where Angelenos pay their water and power bills, report outages, and get emergency updates - in dozens of languages, on every kind of device, at a scale few public platforms ever see. In this conversation, Joshua (CTO/Co-Founder, Hounder) and Nicolas Abrams (Senior Solutions Engineer, Acquia) sat down with LADWP's George Zordilla (Utility Service Manager) to unpack what it actually takes to build and run a public-facing platform for a city as large and diverse as Los Angeles. ### Brought to you by: ![2024\_Hounder-Logo\_dark-blue\_type](https://lp.hounder.co/hubfs/2024_Hounder-Logo_dark-blue_type.svg "2024_Hounder-Logo_dark-blue_type") ![Acquia word mark](https://lp.hounder.co/hs-fs/hubfs/Acquia-Logo-Blue.png?width=125&height=27&name=Acquia-Logo-Blue.png "Acquia word mark") ##### Get the Recording Now! ## Meet The Speakers Get a front-row seat for a candid, behind-the-scenes conversation between the people who lived it: - **George Zordilla**, Utility Service Manager of Digital Experience Processes, LADWP - **Joshua Northcott**, CTO/Co-Founder, Hounder - **Nicolas Abrams**, Senior Solutions Engineer, Acquia ![LADWP-Part2Webinar-OnDemandCover](https://lp.hounder.co/hs-fs/hubfs/LADWP-Part2Webinar-OnDemandCover.jpg?width=2000&height=1153&name=LADWP-Part2Webinar-OnDemandCover.jpg "LADWP-Part2Webinar-OnDemandCover") ![Hounder team members pointing to computer screens with code](https://lp.hounder.co/hs-fs/hubfs/16-9%20(1).png?width=1770&height=1000&name=16-9%20(1).png "Hounder team members pointing to computer screens with code") ## What You'll Learn This isn't a highlight reel. Hear what it takes to keep a public utility platform running for millions of people, including: - **Scale & reliability** - handling 3 million hits a week without buckling - **Accessibility & inclusivity** - designing for every language, ability, and device in LA - **Trust with no alternative** - UX for services residents can't opt out of - **The redesign, unfiltered** - real tradeoffs from rebuilding a live legacy platform ## Here's the Part You'll Likely Miss This webinar picked up where our first LADWP session left off. In Part 1, How to Deliver What Users Want: A Major Utility's Web Redesign Story, Joshua and Alan walked through the research, planning, and redesign strategy behind LADWP's new platform - **including how the team achieved 80% faster login and bill payment for users**. You don't need to watch it first to enjoy Part 2. But if you want the full story, it's available on demand right now. [Watch Part 1 On-Demand](https://lp.hounder.co/a-major-utility-web-redesign-story?hsLang=en-us) ![16-9 (2)](https://lp.hounder.co/hs-fs/hubfs/16-9%20(2).png?width=1770&height=1000&name=16-9%20(2).png "16-9 (2)") ![](https://lp.hounder.co/hs-fs/hubfs/Hounder%20-%20Brand%20Assets/Assets%20for%20Emails/divider_5.png?width=425&height=75&name=divider_5.png) ![Los Angeles Department of Water and Power website](https://lp.hounder.co/hs-fs/hubfs/square-2%20(1).png?width=1000&height=1000&name=square-2%20(1).png) #### Read the Full LADWP Story See for yourself how our team was able to help users experience 80% faster login and bill payment processes on the Los Angeles Department of Water and Power website. [Read More](https://hounder.co/case-studies/enhancing-web-accessibility-for-ladwp) ## About Hounder Hounder is a digital web design and marketing agency that’s worked with high-profile organizations such as LADWP and Loma Linda University. Our vast industry expertise allows us to offer specific digital solutions that help boost user engagement and achieve your specific goals. [Contact Us](https://hounder.co/contact) [![Hounder\_NewOffice-1336634](https://lp.hounder.co/hs-fs/hubfs/Hounder_NewOffice-1336634.jpg?width=2000&height=1425&name=Hounder_NewOffice-1336634.jpg "Hounder_NewOffice-1336634")](https://hounder.co/contact) ## The Premier Digital Transformation Company Check out why we've been the chosen partner for the largest public sector municipalities. ![Joey Award](https://lp.hounder.co/hs-fs/hubfs/Joey%20Award.jpg?width=1500&height=2000&name=Joey%20Award.jpg "Joey Award") ### Certified Acquia Partners Trusted implementation partners with one of the most powerful platforms in the government and enterprise web space. ### Carahsoft Partners Positioned to work efficiently within public-sector procurement channels, making collaboration seamless for government agencies. ### Trusted by Other Government Organizations We’ve helped large, complex agencies modernize their digital experiences at scale. ### Award-Winning Design Our work has earned recognition for both form and function, blending user-centered design with scalable and accessible interfaces. ### Full-Stack Dev + Marketing, In One We bring developers, designers, and digital strategists together under one roof, offering unified support from backend systems to frontend campaigns. ### Results-Driven Content Marketing Our marketers help you leverage SEO to target and optimize for the right keywords your audience is searching for. ![Two Hounder team members standing side by side with laptops](https://lp.hounder.co/hs-fs/hubfs/square-1.png?width=1000&height=1000&name=square-1.png) ### Get the Recording Now! You got all the way down here? We got you, click below and go back to the form. [Watch How LADWP Did It](https://lp.hounder.co/3-million-hits-weekly-ladwp#Register) [![Hounder-Logo\_Arc\_WhiteBlack](https://lp.hounder.co/hs-fs/hubfs/Hounder%20-%20Brand%20Assets/Hounder-Logo_Arc_WhiteBlack.png?width=130&height=100&name=Hounder-Logo_Arc_WhiteBlack.png "Hounder-Logo_Arc_WhiteBlack")](https://hounder.co/) © 2026. All rights reserved.